Shipping & Returns

Shipping

All orders are processed during normal business hours (Monday-Friday).

All orders are usually shipped within 1 day after your order is processed. UK orders usually take an additional 3-5 days to arrive. Overseas orders delivery times vary depending on the shipping option you chose.

For European orders, we offer International Standard delivery only, as it is only about 5p cheaper for International Economy.

For US and the Rest of the World orders we offer International Standard and International Economy. (Just a little tip: Int. Economy sometimes arrives just as quickly as Int. Standard and is much cheaper. We don’t guarantee that though, it’s just a little tip to try and save you some money on shipping.)

The Royal Mail is changing their system soon and we’re not sure if they’re stopping their International Economy service. But we’ll keep you posted.


Returns

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of items are exempt from being returned. These will be noted on the product page.

Additional non-returnable items:
Personally inscribed titles
Gift certificates
Downloadable products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Books with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account / PayPal account again.

Then contact your credit card company / PayPal, it may take some time before your refund is officially posted.

If you paid using your credit card, next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@sstpublications.co.uk.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@sstpublications.co.uk and send your item to: SST Publications, 15 North Roundhay, Birmingham, B33 9PE, UK.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.


Shipping

To return your product, you should mail your product to: SST Publications, 15 North Roundhay, Birmingham, B33 9PE, UK

You will be responsible for paying for your own shipping costs for returning your item, unless we shipped you the wrong item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions about our Returns Policy please email us at help@sstpublications.co.uk.